To avoid disappointment, please book all spa treatments in advance. The treatments can be purchased individually or as a Gift Voucher.
Please arrive at least 15 minutes prior to your appointment. Arriving in advance will also allow you to get ready for your treatment, relax and enjoy the facilities
The minimum age required in order to be a customer and use the Spa is 18 years old.
Please inform us of any health conditions, allergies or injuries that could interfere with your chosen treatment when you make your reservation. Shambala Zen Spa will not be responsible for any accidents or injuries suffered by the client before the treatment.
We have special treatments for future mothers. Please inform us of your circumstance and we will advise you the best therapies during this special moment.
The atmosphere of the Spa aims at reducing stress, so we would be grateful if you could turn off your mobile phone before entering the Spa.
The Spa provides you with towels, clothes and disposable underwear during your stay. Some treatments can be done totally dressed, but others must be done without clothes. The therapists will treat your body in a professional manner, but some zones of the body are not subject to treatment.
It is perfectly acceptable to let the therapist know your preferences, such as the areas of the body that require more attention, or if the temperature of the room and the music volume are adequate.
The use of alcohol and tobacco is strictly prohibited in our facilities.
The Spa can refuse the treatment to people who come under effects of alcohol.
It is strictly forbidden to have sex in our facilities.
Gift Vouchers are available if you want to surprise someone special with our fantastic treatments. Please, contact Silom Spa for further information. We will be pleased to help you choose the perfect present.
We don’t accept returned gift vouchers, but we can change them for other treatments or products.
As the treatments that you have selected are especially reserved for you, please give us a minimum of four hours notice of any cancellations.
In the gilf vouchers case, theese would be cancelled if the appointment is changed or cancelled after the deadline established.
Reservations could be cancelled by Silom Spa if the customer arrives 10 minutes later the time of the appointment without noticing it to the reception of the Spa.
Shambala Zen Spa accepts cash payments and most credit cards.
Monday to Friday 10:00 am to 22:00 pm
Saturdays and Sundays 11:00 pm to 21:00 pm